aresbet Privacy
Policy

aresbet ("we," "us," or "our") operates the online gaming and casino platform accessible at aresbet.club. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, aresbet acts as the Personal Information Controller (PIC) in respect of the personal data it collects from users of the Platform.

This Privacy Policy applies to all personal data collected through the aresbet website, mobile platform, customer support channels, and any other touchpoints through which you interact with aresbet. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

aresbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

1. Registration Data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number provided when you create your aresbet account.
2. Identity Verification (KYC) Data: Government-issued identification documents (e.g., Philippine passport, PhilSys National ID, SSS ID, driver's license), selfie photographs for liveness verification, and proof of address documents. This data is collected to comply with PAGCOR regulations and the Anti-Money Laundering Act (AMLA).
3. Financial Data: Payment method details (e.g., GCash mobile number, Maya account reference, bank account name and number for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank transfers), transaction history, deposit and withdrawal records. aresbet does not store full debit card numbers on its servers.
4. Gaming Activity Data: Bet history, game session logs, wagering patterns, bonus usage, and win/loss records. This data is used for regulatory reporting, responsible gaming monitoring, and platform improvement.
5. Technical Data: IP address, device type, operating system, browser type and version, unique device identifiers, and session timestamps collected automatically when you access the Platform.
6. Communications Data: Records of your interactions with aresbet customer support, including live chat transcripts, email correspondence, and support ticket history.
7. Preference Data: Your language preferences, notification settings, responsible gaming limit configurations, and marketing communication opt-in status.

aresbet uses your personal data for the following purposes:

1. Account Management: To create, maintain, and manage your aresbet account, verify your identity, and authenticate your login sessions.
2. Service Delivery: To provide you with access to games, process deposits and withdrawals, apply bonuses, and deliver the core features of the aresbet platform.
3. Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations. This includes filing mandatory reports with the Anti-Money Laundering Council (AMLC) where required.
4. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion orders, and provide responsible gaming interventions where appropriate.
5. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
6. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
7. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time.
8. Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the aresbet platform.

Under the Philippine Data Privacy Act of 2012, aresbet processes your personal data on the following legal bases:

1. Contractual Necessity: Processing is necessary to perform the contract between you and aresbet — specifically, to operate your account, process transactions, and deliver gaming services.
2. Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and the DPA itself.
3. Legitimate Interests: Processing is necessary for aresbet's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
4. Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

aresbet does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and permitted by law:

1. Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory directive.
2. Payment Service Providers: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
3. KYC and Identity Verification Partners: Third-party identity verification service providers engaged to assist with KYC compliance. These providers act as Personal Information Processors (PIPs) under written agreements that require them to process data only on aresbet's instructions.
4. Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform technology vendors who process data on our behalf under strict data processing agreements.
5. Law Enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

The aresbet platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:

1. Essential Cookies: Strictly necessary for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
2. Functional Cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and notification preferences to provide a personalized experience.
3. Analytics Cookies: Collect anonymized data about how users interact with the Platform — such as pages visited, session duration, and navigation paths — to help us improve the aresbet user experience.
4. Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content about aresbet offers. You may opt out of marketing cookies at any time through your browser settings.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the aresbet platform.

aresbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

1. Account and KYC Data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR regulations and the AMLA.
2. Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with AMLA record-keeping requirements.
3. Gaming Activity Logs: Retained for three (3) years from the date of each gaming session for regulatory reporting and dispute resolution purposes.
4. Customer Support Records: Retained for two (2) years from the date of resolution of each support interaction.
5. Marketing Consent Records: Retained for the duration of your consent and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with aresbet's data disposal procedures.

aresbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

1. Encryption: All data in transit is protected by TLS 1.2 or higher. Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256 encryption.
2. Access Controls: Access to personal data is restricted to authorized aresbet personnel and service providers on a strict need-to-know basis. All access is logged and audited.
3. Two-Factor Authentication: aresbet supports and encourages the use of two-factor authentication (2FA) for all player accounts to prevent unauthorized access.
4. Security Monitoring: The Platform is continuously monitored for suspicious activity, intrusion attempts, and anomalous behavior using automated security tools.
5. Incident Response: In the event of a personal data breach, aresbet will notify the National Privacy Commission (NPC) and affected data subjects within the timeframes prescribed by the DPA and NPC Circular No. 16-03.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aresbet:

1. Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which is the primary purpose of this Privacy Policy.
2. Right of Access: The right to request a copy of the personal data aresbet holds about you, along with information about how it is being processed.
3. Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
4. Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to aresbet's legal retention obligations.
5. Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
6. Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
7. Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at: [email protected]. We will respond to your request within fifteen (15) business days, as required by the DPA.

The aresbet platform is strictly intended for persons who are 21 years of age or older, consistent with the minimum legal age for casino-style gambling in the Philippines. aresbet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the aresbet platform, please contact us immediately at: [email protected]

aresbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will post the updated Privacy Policy on the Platform with a revised "Last Updated" date and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the aresbet Platform after the posting of any amended Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how aresbet protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aresbet processes your personal data, please contact us through the following channels:

1. Data Protection Officer: [email protected]
2. General Support: [email protected]
3. Live Chat: Available on the aresbet platform during operating hours.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.